Refund policy

Customers may return any unopened and undamaged product purchased in the last 30 days for a full product refund. Shipping charges associated with the return are non-refundable. We will not accept any products that have been opened/used. We will not accept any returns due to dissatisfaction or adverse reaction to the product. 

When processing a return, please include a note stating this is a return with your full name and order number (order number can be found on the purchase confirmation email). 

 

Items can be sent to:

 

Frankly Fulfillment

ATTN: Vidal (Nutrition Dynamic) Returns


6043 Interstate Circle


Cincinnati, OH 45242

Please include: 

Order #

Full Name

Items to be returned

 

Returns will be processed Monday through Friday – refunds may take up to 7 business days to be reflected on the customer's bank statements.